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Professional 5G 4G LTE 3G GSM GPRS Cellular Antenna, WIFI Antenna And GNSS Antenna Solution Provider

FAQ

What's your shipping info?
  • (DHL,EMS,FedEx,TNT,UPS): Air transportation (DHL, EMS, Fedex, TNT, UPS)

  • Sea transportation


What is your delivery time ?

The products can be shipped right now once receive your payment if we have inventory, delivery time is around 7-12 days if the products are customized.

How do you solve the after-sales service problem?

If the products are not qualified, it will be replaced within 7 days without any reason, 2 years warranty.

Which countries are samples and goods shipped to?

Cowin can send samples and goods to 62 countries.

Where is your factory? May I visit your factory?

Factory Address: No.156, Gangpuzhong Road, Zhangpu Town, Kunshan City, Jiangsu Province, China 215321

We will pick you up right now once call us.


What are the terms of payment?

TT, Paypal and alibaba assurance order if it is available for you, alibaba website: https://cowin-antenna.en.alibaba.com

What happens is it after i submit an online order?

We will arrange your order and send you all order information by email, we will update the tracking number and tracking link once shipping your order.

How can I do if our order is delay ?

You will be told of product delay and receive new shipping time by email If any products are delay, then we will send tracking number and tracking link once shipping your order.

Can I track the order after shipment?

Yes, we will send you the order number and tracking link via email after shipping your order.

What is the shipping way?

Air transportation and sea transportation, or customized shipped way according to your request.

What is your company the after-sales service?

If the products are not qualified, it will be replaced within 7 days without any reason, 2 years warranty.


Can you custom product's logo?

Yes, we can accept to custom logo according to your request.


What's your minimum order quantity?

Generally, there is no minimum order quantity for products. If it is a customized product, we will require at least 500-5000 pieces, sure we can also negotiate according to the different situation.


Can you provide samples to test?

Yes, we can provide free samples if the products are common, shipping cost is paid by you, you need pay samples fee and shipping cost if the products are customized, sure samples fee and shipping cost can be negotiated if the project is special, please email us all details, thanks in advance.


Can you accept customized products?

Yes, we can accept customized cellular antenna, we have an R&D team with 20 engineers who can develop more than 5 kinds of new products for customer option by advanced R&D device, and complete projects according to clients' specifications within 15 days, it only needs 7 days if the product needs small changes.


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